PREAMBLE
The general conditions of sale and the internal regulations form a whole which forms an integral part of the contract of sale and whose acceptance is compulsory before the conclusion of the sale. The reservation entails acceptance of these conditions of sale and the rules of procedure.
These general conditions of sale and the rules of procedure apply to all reservations made at the Royal Hotel by any means (hotel website, live, by telephone).
The Service Provider reserves the right to be able to modify, in whole or in part, the General Conditions at any time. In this case, the new version of the General Conditions will be available on the Site with its date of entry into force. The applicable conditions will be those in force on the date of validation of the Customer’s reservation.
When the reservation is made on the Hotel’s Website, the guest declares to have read the General Conditions and to have accepted them by ticking the box provided for this purpose before validating the reservation. Any validated reservation entails the express and complete acceptance of the General Conditions and the waiver of the right to invoke its own conditions of purchase or other conditions.
The General Conditions apply to all the services offered by the Hotel.
The registration of the reservation and the sending of the confirmation will be worth proof of the transaction and acceptance of the operations carried out.
PRICE
All prices are displayed in Euro (€), VAT is always included.
The applicable prices are those in force on the day of the reservation. Hoteliers are free to vary their prices at any time. Also the price indicated in the booking confirmation is contractual.
The sum to be paid by the guest includes the price of the stay (unit price of the room selected by the Customer multiplied by the number of nights) to which are added the options chosen during the reservation (unit price multiplied by the quantity ordered), if applicable. Unless otherwise stated on the Site, options (breakfast) that are not offered at the time of booking are not included in the price.
The city tax per adult and per night is to be paid directly on site to the Hotel.
RESERVATION and GUARANTEE
All reservations must be guaranteed with a valid credit card (number and expiry date).
In the absence of guarantee the reservation will be canceled unless an option date has been agreed, in which case the reservation will be canceled in the absence of guarantee at the end of the option date. This card can be tested by pre-authorization of the amount of one night.
For any reservation made on our website, by telephone or directly, you will receive a confirmation email mentioning the details of your reservation, it will be sent to the email address you provided when making the reservation. It is your responsibility to check that it has been received and the details of the reservation. The number of people must be specified and exact when booking, no baby, child or adult can be added without notifying the hotel beforehand.
MODIFICATION AND CANCELLATION
Reservation modifications (change of dates of stay, names, number of people, category or number of rooms) can be made free of charge, subject to availability. Any additional price generated by the modifications requested by the guest will give rise to additional invoicing. For any modification, an email must be sent to contact@royal-hotel-versailles.fr
Unless otherwise stated on your booking confirmation, cancellations for individual direct bookings are free of charge if made 48 hours before scheduled arrival.
It is advisable to cancel as soon as possible once the cause for cancellation has arisen.
For the calculation of the cancellation deadlines, it is agreed to retain as ” Scheduled date of arrival”, the day of the first night scheduled at noon (12:00 p.m.), local time.
For reservations made via an intermediary platform, please refer to your reservation confirmation which includes the specific cancellation conditions for your reservation and rate.
For any cancellation occurring between 48 hours and the day of arrival or in the event of a no-show, charges equivalent to one night will be charged to the credit card given as guarantee, whatever the reason for the cancellation. An invoice will be issued on request.
CHECK-IN / CHECK-OUT
Unless expressly provided otherwise, the guest may arrive at the Hotel from 2 p.m. on the first day of his reservation and must leave the room before 11 a.m. on the day of the end of his reservation. Failing this, he will be charged for one more night.
In case of arrival planned after 10:00 p.m., notify in advance in order to know the hotel access conditions .
The total payment of the stay is made on arrival. Once the stay has begun, it is entirely due even in the event of interruption during the stay, for whatever reason.
Are accepted for payment: cash, Visa, Mastercard and American Express credit cards as well as holiday vouchers (ANCV) but only for reservations made directly. If only the city tax is to be paid on arrival, payment by credit card will not be accepted.
STAY
The hosted Customer accepts and undertakes to use the room as well as the common areas made available to him as a good father. Any behavior contrary to the principles of safety and/or hygiene, good morals and/or public order may lead the management of the ROYAL HOTEL to ask the Customer to leave the establishment without any compensation. Any damage caused by the Client in the reserved room may be invoiced to him directly. Penalties equal to the price of the reserved room may be applied if the Customer does not respect the ban on smoking and vaping in his room as well as in common areas. The Customer also undertakes that the computer resources made available to him by the Hotel (in particular the Wi-Fi network) will not be used in any way for the purposes of reproduction, representation, provision or communication. to the public of works or objects protected by a copyright or by a neighboring right, such as texts, images, photographs, musical works, audiovisual works , software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required.
ENTIRE AGREEMENT
These General Conditions, the conditions of sale of the rate reserved by the guest and the reservation confirmation express the entirety of the obligations of the parties and constitute the confirmation of the contract including all the information provided for in article L. 221-5 of the Code. consumption within the meaning of article L. 221-13 of the Consumer Code.
The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation, including the special conditions of the reserved rate, which have been validated by the guest and these General Conditions.
FORCE MAJOR
The Service Provider, the Hotel and the guest cannot be held liable in the event of non-performance of their obligations resulting from an event of force majeure, as defined in article 1218 of the Civil Code.
It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations. Each of the parties bears the burden of all the costs incumbent upon it and which result from the case of force majeure.
COMPLAINTS
Any complaint relating to a reservation must be sent by the guest by registered mail with acknowledgment of receipt to the following address of the Hotel, at the latest within fifteen (15) days following the last night, under penalty of foreclosure: ROYAL HOTEL 23 rue Royale 78000 Versailles